How a job runs
The first step is always a conversation on the phone. Our plumber asks enough questions to understand the problem and to tell you what to do in the meantime. If a visit makes sense, we agree on a time window and the plumber calls when on the way.
On site, the first job is diagnosis. We find the cause rather than the symptom: a ceiling stain might be a shower valve, a wax ring or a sweating cold line, and each has a different repair. Once we know, we lay out your options, including the cheaper one if it is sound.
Clean work
Before the toolbag opens, a drop sheet is spread beneath the work and along the path from the door, and a bucket and towels sit under any joint we break. Old parts are taken away unless you want to keep them. Access holes are kept as small as the repair allows, and we tell you before we make one.
What we will not do
- Recommend replacing something that can be properly repaired.
- Pick up a tool until you have said yes to the figure.
- Cover over a problem we find while working on something else. We will tell you about it and you decide.
Local tip This website does not list awards, reviews or years in business. We would rather you judge us by the first phone call.
Who we work for
Our customers are homeowners, landlords and tenants in Ajax and the neighbouring parts of Pickering and Whitby: detached houses, semis, townhomes and condo units. Work on condos is coordinated with the property manager when it touches shared pipes or risers.
Ajax homes run the full range, from older properties near Pickering Village to new builds near Salem Road, so we keep parts on hand for galvanized, copper, PEX, ABS and cast iron systems alike.
Questions we hear on the phone
Do you take on shops and offices?
Our focus is homes. For larger commercial systems we will tell you honestly if the job is better suited to a commercial contractor.