What to have ready
A few details help us give useful advice straight away:
- Your street or nearest intersection in Ajax, Pickering or Whitby.
- The symptom in your own words, whether that is a drip, a gurgle, a cold shower or a puddle.
- Roughly how long it has been going on, and if it has picked up speed.
- The age of the water heater or fixture, if you know it.
While you wait
If water is escaping, close the main shut-off valve. Ours is a lake-plain town of basements, and the valve nearly always hides down there, a hand's width from the meter. Turn the handle clockwise until it stops. If the leak is from a water heater, switch off the breaker for an electric tank or set a gas unit to pilot.
Local tip Gas odour changes everything: walk the family outside, leave the lights as they are, and only then ring Enbridge Gas or 911 from the driveway.
Areas we answer for
Our phone covers all of Ajax, lakefront streets and the newest northern crescents alike, and from nearby communities in Pickering and Whitby. If you are just outside that area, ask anyway; we will tell you plainly whether we can help.
Questions we hear on the phone
Is there an email address?
No. We keep it to phone calls so that every customer talks to a plumber directly.